Fewer no-shows, less phone tag, automated SMS that patients actually read
Automated SMS for appointment booking, changes, and reminders. Bulgarian sender ID, per-plan quotas, and logged delivery.
SMS Notifications
Automated patient messages for bookings, changes and reminders.
Reminder: dental appointment tomorrow at 3:00 PM with Dr. Marin. Reply CANCEL to reschedule.
Your appointment on Jul 10 at 4:00 PM is confirmed. See you at the clinic.
Your appointment has been moved to Jul 12 at 2:00 PM.
The problem
Maria Ivanova did not show up for her 3 PM filling. Nobody called to confirm. The slot sat empty while reception was busy on the phone. SMS reminders help patients remember their visit when they arrive from a sender patients recognise and fit your plan quota.
How it works in Udentis
Automatic notifications for clinic events
On plans with SMS enabled, Udentis sends text messages when appointments are booked, edited or cancelled, and when the automatic reminder job runs about 24 hours before pending visits. Email notifications are available on every plan.
Staff can also send a manual SMS reminder from an appointment when they want an extra nudge before a visit.
Appointments
Manage your practice appointments and schedule.
Bulgarian delivery via SMSAPI
SMS messages are sent through Bulgarian SMS infrastructure with your clinic as the sender context. Delivery is logged so reception can see whether a reminder was sent for a given appointment.
SMS is available only for Bulgarian practices on Practice, Clinic and Groups plans. The Start plan includes email reminders only.
Appointments
Manage your practice appointments and schedule.
Per-plan quotas that match clinic size
Start includes email reminders only (0 SMS). Practice includes 300 SMS per month. Clinic includes 1,000 SMS per month. Groups plans have custom quotas.
Usage counts against your monthly quota. Additional messages can be purchased at €0.06 per SMS when you exceed the included allowance.
Appointments
Manage your practice appointments and schedule.
The economics of preventing a no-show
A no-show costs more than the lost appointment fee. It is 45 minutes of chair time and staff wages. If your average appointment value is 85 EUR and you have four no-shows per month, that is 340 EUR in direct lost revenue.
Industry data and Udentis clinic experience show SMS reminders reduce no-show rates by 30-50%. A clinic with 4 no-shows/month (at 85 EUR each) that cuts no-shows in half saves ~170 EUR/month, more than the cost of the SMS quota on the Practice plan. The ROI is not theoretical; it is arithmetic.
The SMS log shows delivery status per message, so you can correlate reminder delivery with show-up rates. If patients who receive the 24-hour reminder show up 95% of the time vs 70% without, you have data to justify the SMS spend to whoever manages the budget.
Invoicing
Create and manage invoices with payment tracking.
SMS log, opt-out, and GDPR compliance
Every SMS sent is logged: recipient, trigger, template, delivery status, timestamp, and cost against quota. The log is searchable by patient, date, or trigger type. When a patient asks "did you send me a reminder?", the answer is one click away.
Patients can opt out of SMS through reception updating their communication preferences. Opted-out patients are excluded from all SMS triggers automatically, but still receive email if that channel is enabled. Consent for SMS is recorded in the patient record with timestamp.
SMS content contains appointment logistics (date, time, clinic name), not clinical details. "Your appointment on 10 July at 3 PM" is not a GDPR special-category data leak. Clinical information is never included in SMS templates.
Patients
Manage your patient directory and records.
Showing 1-1 of 1 patients
Your clinic day, end to end
How this module connects to the rest of your practice.
-
1
Configure reminders
Enable automatic reminders about 24 hours before pending visits. Customise templates with merge fields in Bulgarian.
SMS Notifications → -
2
Patient books appointment
Booking SMS sends immediately when enabled. Patient sees your clinic name as sender.
Appointments → -
3
Reminders fire automatically
The reminder job runs about 24 hours before pending visits. Staff can also send a manual reminder from an appointment.
SMS Notifications → -
4
Patient contacts the clinic
SMS is one-way. Patients confirm or reschedule by calling or messaging the clinic directly.
Appointments → -
5
Measure impact
Compare no-show rates before and after SMS. Track quota usage and ROI in the dashboard.
Invoicing →
Who it is for
Solo practice
300 SMS/month on Practice covers a typical solo schedule. Automated reminders mean you stop calling patients the night before.
Multi-dentist clinic
Practice includes 300 SMS/month; Clinic includes 1,000. Reception spends less time on confirmation calls when reminders go out automatically.
Clinic group
Groups plans have custom SMS quotas. Delivery is logged so you can review reminder usage across locations.
Integrations and details
- Automatic SMS for booking, edits, cancellations, and ~24h reminders
- Customisable templates with merge fields in Bulgarian and English
- Bulgarian sender ID with local SMS routing and delivery reports
- One-way notifications: patients contact the clinic to confirm or reschedule
- Per-plan quotas: 0 (Start), 300 (Practice), 1,000 (Clinic) SMS/month
- SMS usage dashboard with quota tracking
- Patient opt-out via reception preference update
- Full SMS log: recipient, trigger, delivery status, timestamp, quota cost
Frequently asked questions
Related features
Appointments
Multi-dentist scheduling, drag-and-drop rescheduling, automated patient reminders, and treatment kit prep lists built into every appointment, so your front desk stops firefighting and your chairs stay full.
Learn more →Patients
Every patient's full picture, identity fields, FDI odontogram, NZIS history, documents, and consent, on a single secure screen built for Bulgarian dental practice.
Learn more →Invoicing
Generate Bulgarian-compliant invoices from completed appointments, EIK, VAT number, IBAN, sequential numbering, EUR line items, and PDF delivery, without re-entering a single field.
Learn more →AI Assistant
Mention @Udentis in team chat to search patients, manage appointments and draft invoices - in Bulgarian or English. Included on Practice plans and above.
Learn more →Team Chat
Secure, GDPR-compliant messaging inside Udentis. Direct messages, group chats, @staff mentions, #patient tags and @Udentis for the AI assistant, all where your clinic data already lives.
Learn more →See it with your own clinic data
Book a 20-minute demo or start a free 30-day trial on the Practice plan. No credit card required.
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