Stop discussing patients on Viber
Secure, GDPR-compliant messaging inside Udentis. Direct messages, group chats, @staff mentions, #patient tags and @Udentis for the AI assistant, all where your clinic data already lives.
Welcome back, Dr. Marin
Here's what's happening today.
The problem
Your receptionist sends a patient's appointment details to the clinic Viber group. The assistant screenshots a treatment plan and shares it on WhatsApp. The practice manager discusses a staffing issue in a Telegram channel where three people have already left the clinic but remain in the group. Every one of these is a GDPR violation, patient data on personal devices, outside your control, with no audit trail. When the NHIF auditor asks "where is your internal communication stored?", the honest answer is "on Elena's iPhone". That is not a communication strategy. That is liability.
How it works in Udentis
Secure messaging inside the platform you already use
Udentis Team Chat lives inside the same application as your appointments, patient records, and invoices. No separate app to install, no personal phone number required, no data leaving the platform. Messages are encrypted in transit (TLS 1.3) and at rest (AES-256), stored on EU-hosted infrastructure alongside your patient data.
Every team member with an active Udentis account can start a direct message or join a group conversation. Authentication uses the same login and role system as the rest of the platform. When staff leave, deactivating their account removes chat access immediately.
Messages are searchable and retained according to your clinic's data retention policy. Unlike WhatsApp, where a deleted message is gone forever, Udentis maintains an auditable history that admins can review for compliance purposes.
Welcome back, Dr. Marin
Here's what's happening today.
@staff and #patient mentions
Mention a colleague with @Name to notify them in a group or direct conversation. Reference a patient with #FirstName LastName so the name links to the patient record context in chat.
On Practice plans and above, mention @Udentis to ask the AI assistant to search patients, check schedules, book appointments or draft invoices without leaving the conversation.
Welcome back, Dr. Marin
Here's what's happening today.
Group chats and direct messages
Create group conversations for the front desk, clinical team or ordering workflow, and add only the people who need to be there. Direct messages handle one-to-one coordination between two staff members.
Messages support reactions and real-time delivery through the in-app chat widget. Conversation history stays inside Udentis instead of personal messaging apps.
Welcome back, Dr. Marin
Here's what's happening today.
Why not Viber or WhatsApp? The GDPR argument
Viber and WhatsApp are consumer messaging apps. They were not designed for healthcare data. Patient names, appointment times, treatment details, and phone numbers shared in a Viber group are personal data processed outside your GDPR accountability framework. You cannot audit who accessed the data, you cannot enforce retention limits, and you cannot revoke access when someone leaves, because the data is on their personal device.
Bulgarian health data law and GDPR Article 9 (special category data) require appropriate technical and organisational measures for health information. A Viber group fails every measure: no access control, no encryption you manage, no data processing agreement with the platform, no right-to-erasure workflow.
Udentis Team Chat is not as ubiquitous as Viber, and that is the point. Your team already logs into Udentis daily. Chat is one tab away. The friction of "open a different app" is smaller than the friction of explaining to a regulator why patient data was on WhatsApp.
Welcome back, Dr. Marin
Here's what's happening today.
Notifications without notification fatigue
Unread counts appear on the chat icon so staff can catch up between patients. Mention notifications help time-sensitive handoffs reach the right person.
Team Chat runs in the browser during clinic hours. A dedicated mobile app is on the roadmap.
Welcome back, Dr. Marin
Here's what's happening today.
Your clinic day, end to end
How this module connects to the rest of your practice.
-
1
Open a conversation
Start a direct message or create a group with the colleagues who need to be in the loop.
Team Chat → -
2
Message and mention
Post updates, @mention staff, tag patients with #Name, or ask @Udentis on Practice plans and above.
Team Chat → -
3
Clinical handoff
Dentist @mentions assistant: room ready, patient notes attached. Assistant confirms in-thread.
Appointments → -
4
Audit if needed
All messages are logged and searchable. Admins review communication history for compliance.
Staff & Roles → -
5
Staff leaves, access revoked
Deactivate the account. Chat access ends immediately. No Viber group cleanup required.
Staff & Roles →
Who it is for
Solo practice
You and one assistant. Direct messages replace the sticky notes on the operatory door. @mention the assistant when a patient is ready, no shouting across rooms.
Multi-dentist clinic
Group chats replace the clinic Viber thread. Front desk, clinical and ordering conversations stay separate, auditable and inside Udentis.
Clinic group
Per-location group chats plus a group-wide management conversation. Location staff communicate locally; group admins coordinate centrally. All auditable, all GDPR-compliant.
Integrations and details
- Same authentication and role system as the rest of Udentis
- Direct messages and multi-person group conversations
- @staff mentions and #patient tags in messages
- @Udentis AI assistant in chat on Practice plans and above
- Message reactions and real-time updates in the browser
- Conversation history retained inside the practice account
- Instant access revocation when staff accounts are deactivated
Frequently asked questions
Related features
Staff & Roles
Add dentists, assistants, receptionists, and admins with granular role-based permissions. Non-dentist seats are unlimited and free. Each dentist carries their LPK for НЗИС reporting. Enforce 2FA for clinical access.
Learn more →Appointments
Multi-dentist scheduling, drag-and-drop rescheduling, automated patient reminders, and treatment kit prep lists built into every appointment, so your front desk stops firefighting and your chairs stay full.
Learn more →Patients
Every patient's full picture, identity fields, FDI odontogram, NZIS history, documents, and consent, on a single secure screen built for Bulgarian dental practice.
Learn more →AI Assistant
Mention @Udentis in team chat to search patients, manage appointments and draft invoices - in Bulgarian or English. Included on Practice plans and above.
Learn more →SMS Notifications
Automated SMS for appointment booking, changes, and reminders. Bulgarian sender ID, per-plan quotas, and logged delivery.
Learn more →See it with your own clinic data
Book a 20-minute demo or start a free 30-day trial on the Practice plan. No credit card required.
EU hosting · AES-256 encryption · GDPR · НЗИС integration